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Note 10 Display Turns Off When Using The Phone

While Using The Phone In Speaker/Mic Mode, The Display Goes Black Within 15 Seconds After Dialing. I've Set The Screen Time-Out for 10 Minutes But This Doesn't Resolve The Problem. I Contacted Samsung Support And The Customer Service Representative Stated That There Were No Reports Of This Issue. I Suggested That Samsung Should Research The Problem And Advise As To Whether Or Not They Plan To Create An Update Patch Or Inform Us If There Is Any Fix. Also, Let Them Know How Disappointing And Unnecessary That Users Have To Download An Application In Order To Keep The Screen On During Calls. I Expect More From  The Product Support Team After Paying Nearly $1k For Their Device.