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tkbrock4
Constellation

Note 10+ Fingerprint Stopped Working

I bought my Note 10+ on Tuesday night, set up the fingerprint sensor and everything was fantastic.  It worked for about 24 hours, and now will not even recognize that a finger is on the sensor.  I've cleared cache, factory reset, changed the sensitivity, and anything else that I have found in these forums to try.  It simply won't recognize that there is a finger there to scan.  I'm so frustrated and disappointed that Samsung's "best ever phone" could only manage 24 hours of proper functionality.  Any help would be greatly appreciated.

3 REPLIES 3
WUJUDUNIQUE
Constellation

Re: Note 10+ Fingerprint Stopped Working

Did you applied transparent glass protector...?! If yes, feel it up!

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Terminator-777
Astronaut

Re: Note 10+ Fingerprint Stopped Working

Apparently you placed a screen protector.

It wouldn't just stop working like that.

Samsung recently released a security patch especially for fingerprint sensors to make it more secure and even faster. So yeah, if you placed a cheap protector then just remove it and I'm sure it'll work.

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Samsung_N72zPoS
Astronaut

Re: Note 10+ Fingerprint Stopped Working

Literally the same thing happened to me. Bought a Note 10 on Sunday and it stopped working Tuesday morning. I've tried everything I can think of.

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