Maybe it's just me but when phone calls come through the caller information doesn't show on screen unless I pull down the top tool bar. Definitely bizarre and I've never had this issue. Hopefully there is a fix.
@ChanelAngel Have you made sure that your phone is up to date on its software?
Everything (apps and phone) are up to date
It may be that you have "Call pop-up" enabled.
In the Phone app:
It wasn't turned on.
Have you contacted your service provider to make sure caller ID is provisioned correctly on your Note10+?