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ChanelAngel
Asteroid

Note 10+ Issue

Maybe it's just me but when phone calls come through the caller information doesn't show on screen unless I pull down the top tool bar. Definitely bizarre and I've never had this issue. Hopefully there is a fix. 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Note 10+ Issue

@ChanelAngel Have you made sure that your phone is up to date on its software?

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ChanelAngel
Asteroid

Re: Note 10+ Issue

Everything (apps and phone) are up to date

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Samsung Care Ambassador

Re: Note 10+ Issue

It may be that you have "Call pop-up" enabled.

 

In the Phone app:

  1. Click the 3 dot menu and select Settings
  2. Turn off "Call pop-up"
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ChanelAngel
Asteroid

Re: Note 10+ Issue

It wasn't turned on.

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Samsung Moderator
Samsung Moderator

Re: Note 10+ Issue

Have you contacted your service provider to make sure caller ID is provisioned correctly on your Note10+?

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