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RedCat96
Asteroid

Note 10 Plus Signal Signal Issues

I also am experiencing signal issues with my Note 10 Plus. I switched from an iPhone X to the Note. In exact locations where I previously had perfect signal on the iPhone I am no longer able to make phone calls or even send/receive text messages.

 

Travelling down a major interstate on a road trip over the weekend, I was streaming video from Youtube on my Note and my wife was streaming from her iPhone 8. Her iPhone skipped twice the entire 6 hour trip. Mine skipped and buffered so many times that I eventually stopped trying after a couple hours. We are on the same account on the same carrier.

 

I'd also like to state this *is not* a carrier issue. I've taken the device back to Verizon. Their troubleshooting steps are to a) swap the SIM card out and b) then swap the phone. Swapping the SIM hasn't helped at all. I'm going back to swap the phone for another this afternoon. If that doesn't work I'll be forced to move back to iPhone, as this device is the primary point of contact for my business. Coming from iPhone, this Note 10 Plus is superior in every way. But if it can't perform the basic functions of a phone, I'll be forced to switch back.

Here's hoping Samsung acknowleges this issue soon.

38 REPLIES 38
user4qSwnEnFN6
Astronaut

Wow! I have had the SAME issue. My Note 10+ is doing the...

Wow! I have had the SAME issue. My Note 10+ is doing the same thing. I switched on Saturday from a iPhone X to the Note 10+. I hope the issue gets corrected quickly

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userrS3uC0koXD
Cosmic Ray

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

Yeah. I had the same issue and returned it two days later. Super ridiculous a $1300 phone can't do simple phone tasks

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RedCat96
Asteroid

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

I work in technology, so I'm not so quick to pull the trigger on wholesale changes (although I understand folks who are). I like to give the company I bought said tech from time to correct issues, especially with newly released technology.

 

It's not uncommon for companies to release products with known issues. It's a strategic move, with the consequences weighed heavily in either direction. But the inability to perform the basic functions of a phone is a deal killer for me. Might not be for most, as phones aren't primarily used as phones anymore. But it is for me.

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Samsung_g1qu7m8
Constellation

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

It's a safety issue. I travel very often and with these "issues" I don't have a trusted lifeline in rural areas or emergencies. It's quite irresponsible. I've had the Note from it's first iteration and never had a problem like this. 

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Haganjeff
Cosmic Ray

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

One of the many times, I have had no data whatsoever. 1X only!


Screenshot_20190912-130312_SignalCheck Pro.jpg

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userWM8HxxlRKM
Astronaut

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

People saying its a tower or reset bahaha and saying tmobile works, no it does not, Samsung and all carriers know about problem but nobody will tell you. I bought 2 note 10 plus and returned them, why can I put sims back in my S9 + and they work fine, its bull pucky and shame on Samsung for this fiasco. The screens are so amazing and the cameras are to die for but hey some of us actually buy phones to use them for calls and internet? Such a nightmare to spend our hard earned money with Samsung  and they know they sold us unusable phones. Iphone 11 hits stores today gonna go buy 2 thx Samsung

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Samsung_NGZA0ho
Constellation

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

I'm with sprint and having the same problems. I also have no voice mail notifications. I sent my cell back to samsung yesterday to fix the problems.

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Haganjeff
Cosmic Ray

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

Iam too. Terrible issues on an unlocked Note 10 Plus on Verizon. Continuous reception issues falling into 3G and 1 X more than having 4G. Wife's S8 locks and never loses 4G..I went to Best Buy and bought a Verizon version to try and basically the same thing. Lost complete signal using Google Maps and became stuck in 3G and had to toggle Airplane Mode just to see my 4G Network Extender. Everything I own is Samsung... I should leave them, but may grab a refurbed Note 9..PS. Dealing with Samsung Warranty or Tech Support is an absolute joke. I'm embarrassed for them. 

 

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Black Hole

Re: Wow! I have had the SAME issue. My Note 10+ is doing the...

It is possible the update included some cell improvements.  Here is what T-Mobile September update looks like:

Changelog:

  • September 1 2019  security Patches
  • Google Assistant Security issue
  • Ring App with type C earphone fail issue fix
  • Dex on PC panic issue fix
  • Touch insensitivity issue by WDT reset issue fixed
  • USB connection fail improved
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