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Constellation

Note 10 Plus volume automatically changes

My volume will not stay at the selected level, it automatically changes when the phone goes into dark mode--any recommendations will be appreciated.
3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Note 10 Plus volume automatically changes

Do you have any devices paired via Bluetooth on your phone?

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Constellation

Re: Re: Note 10 Plus volume automatically changes

Yes but they are not active when changes takes place.
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Samsung Moderator
Samsung Moderator

Re: Re: Note 10 Plus volume automatically changes

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


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