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Note 10+ S pen not connecting

I have done everything requested here to try to reconnect the S pen for air command action but to no avail. I am a die hard Note fan been using since Note 4, then Note 5, 8 and now 10+. I have never had issues with the pen before. I really need to know how to fix this. I bought the note 10+ a few days after it was launched and I know it is still under warranty.