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Samsung_ZJ0Ap5f
Cosmic Ray

Re: Note 10+ Star Wars Edition, Android 10 Issue

Model Code: SM-N975U1 or SM-N975UKIXAA

Software Version: Android 10, One UI 2.0

Baseband Version: N975U1UEU2BSLC

Service Provider: Verizon

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Samsung Moderator
Samsung Moderator

Re: Note 10+ Star Wars Edition, Android 10 Issue

@Samsung_ZJ0Ap5f I apologize for the app. The community works better from a web browser. I do have your information and greatly appreciate your taking the time to provide it. Once I find out more about the missing aspects of the Star Wars features I will be sure to follow up with you.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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bekillian
Cosmic Ray

Re: Note 10+ Star Wars Edition, Android 10 Issue

I started this post on Saturday to try to compile all the issues together: https://us.community.samsung.com/t5/Note10/Star-Wars-Edition-Note-10-Update-Issues/m-p/1050447/highl... 

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Samsung Moderator
Samsung Moderator

Re: Note 10+ Star Wars Edition, Android 10 Issue

Hey guys!


Thanks for sharing this information to allow me to report your concerns and it is now under investigation.

If you haven't been able to provide the requested information, will you please provide me with the following information below?

 

Model code of phone:

Software version:

Baseband version:

Service provider:




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_ZJ0Ap5f
Cosmic Ray

Re: Note 10+ Star Wars Edition, Android 10 Issue

I had already responded to @SamsungRei with this but here it is:

 

Model Code: SM-N975U1 or SM-N975UKIXAA

Software Version: Android 10, One UI 2.0

Baseband Version: N975U1UEU2BSLC

Service Provider: Verizon

 

Any further update on this? its been 2 weeks now and the Theme is still not proper

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user64D0wAHZzz
Constellation

Re: Note 10+ Star Wars Edition, Android 10 Issue


@SamsungZell wrote:

Hey guys!


Thanks for sharing this information to allow me to report your concerns and it is now under investigation.

If you haven't been able to provide the requested information, will you please provide me with the following information below?

 

Model code of phone:

Software version:

Baseband version:

Service provider:




Hi @SamsungZell 

I bought the phone last week on Amazon and as soon as I've updated it with Android 10/Ui 2.0 the reportex issues showed up.

 

Model code of phone: SM-N975U1

Software version: One UI 2.0 Android 10

Baseband version: N975U1UES2BTA1

Service provider: SAOMC_SM-N975U1_OYZ_XAA_QQ_0002

R38MB0EE3NX

XAA/XAA/XAA

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Lex092
Asteroid

Re: Note 10+ Star Wars Edition, Android 10 Issue

@SamsungZell any updates on when these issues will be fixed? It looks like everyone with the Star Wars model is affected and we are waiting very patiently for an update. What is Samsung's plan to fix these issues? When can we expect them to be fixed? It has been weeks since we've reported these issues and we've heard nothing...

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user6UOknfyE5q
Constellation

Re: Note 10+ Star Wars Edition, Android 10 Issue

Luckily I purchased this phone through Amazon. I still have time to return it. At $1300 these issues should have been addressed by Samsung immediately.  This is not a good experience for a 1st time Android user. 

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Samsung_ZJ0Ap5f
Cosmic Ray

Re: Note 10+ Star Wars Edition, Android 10 Issue

well, the phone is still really nice. I wouldn't say these issues warrant a return, but I wholly agree that the amount of money we spent these issues should be addressed by now.

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Highlighted
Samsung_ZJ0Ap5f
Cosmic Ray

Re: Note 10+ Star Wars Edition, Android 10 Issue

@SamsungZell @SamsungRei hey it's been over a month now since I made this post, and nothing has been changed/updated, nor have we gotten any update regarding this. as some have stated we spent good money on these phones, which were advertised with and included a theme and we are feeling a bit ripped off. any update, or comment regarding the issues regarding the Star Wars Edition Note 10+ would certainly give us a little more hope and faith that our concerns are being addressed. thank you

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