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user1yjQdKVOKQ
Constellation

Note 10 call drop with bluetooth earbud

I have note 10, and recently I bought soundcore liberty air 2. And whenever I was trying on my phone automatically drops call. Tried on other phones it doesn't happen. Whenever I call with bluetooth earbud it works. But whenever I'm receiving calls it just automatically drops it. I would like this to be fixed. 

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Note 10 call drop with bluetooth earbud

Have you tried other Bluetooth headphones?


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user1yjQdKVOKQ
Constellation

Re: Note 10 call drop with bluetooth earbud

Yes I've tried 3 different bluetooth headphone. All of those work on other galaxy's just not on note 10. It works whenever I'm listening to music or other stuff. But only drop receiving calls.

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Samsung Moderator
Samsung Moderator

Re: Note 10 call drop with bluetooth earbud

Just to clarify it works when you are making the phone calls is that correct?


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user1yjQdKVOKQ
Constellation

Re: Note 10 call drop with bluetooth earbud

Yes it works whenever I call them. But not when receiving correct

 

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Samsung Moderator
Samsung Moderator

Re: Note 10 call drop with bluetooth earbud

Have you tried wiping the cache partition on your device? Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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user1yjQdKVOKQ
Constellation

Re: Note 10 call drop with bluetooth earbud

I could try that. But I mean I got that phone like 2 weeks ago. Cache and when that was my first bluetooth anything trying on that phone shouldnt really give me problem, no?

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user1yjQdKVOKQ
Constellation

Re: Note 10 call drop with bluetooth earbud

So suggested method did not work :/

 

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Samsung Moderator
Samsung Moderator

Re: Note 10 call drop with bluetooth earbud

I recommend taking the phone to a local uBreakiFix location and have them evaluate the phone. Are you having dropped calls any other time? https://www.samsung.com/us/support/ubreakifix/



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