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userWsC4KYvPjr
Constellation

Re: Note 10+ crashes with Ring app

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@usergYI5Ro4oXM wrote:

I'm having the same issue and my testing points towards a USB-C headset. The ring app causes my phone to crash and reset ONLY when I have a USB-C headset connected and go into the live view then try and do any function. Without a USB-C hedset connected I can use and navigate the live view freely.


Good catch!  That is exactly what the issue is.  My Note 10+ 5G with Verizon only crashes when I click live view but have the usb earbuds that came with the phone connected.  Eventhough I always use LTE to view my Ring videos it is a simple fix of not leaving them connected when checking Ring 'Live' videos and that's no problem.  Thanks!

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Samsung_UyPnybz
Cosmic Ray

Re: Note 10+ crashes with Ring app

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Well  I've been working with Ring advanced support. It came down to them wanting me to reset the network settings in settings. This wipes out the Wi-Fi settings and Bluetooth settings. Not a big deal.

 

The good news is that it worked!

 

They said it there were issues with S10's and Note 10's because of a glitch in the Wi-Fi settings. Well It did work until I added back the 1st item in Bluetooth and it went back to exactly  what it was doing before .

 

I will continue to be working with Ring and I should have an answer for all of you soon!!!

 

Peace...

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userBFlV9qnvPH
Constellation

Note 10+ crashes with ring app

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My note 10+ is rebooting when I access the live feed of the ring app

Help!!!!!

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usernUz9qtNNWK
Constellation

Re: Note 10+ crashes with ring app

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Same Issue Here!

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Samsung_lAg1TSi
Astronaut

Re: Note 10+ crashes with Ring app

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Mine started doing this today. I was connected to a Bluetooth adapter, after shutting off Bluetooth it stopped shutting my phone down and seems to be working as normal. 

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Samsung Moderator
Samsung Moderator

Re: Note 10+ crashes with Ring app

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@Samsung_lAg1TSi What troubleshooting steps have you tried in regards to your issue?

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Samsung_UyPnybz
Cosmic Ray

Re: Note 10+ crashes with Ring app

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Yea!!! Thank God. Last week's ring app update fixed this Note 10+ problem of restarting my Note 10+!! Case closed! Update the Ring app.

View solution in original post

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usergEFMht0ZTW
Constellation

Re: Note 10+ crashes with Ring app

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My note10+ is doing  the same thing and crashes on live feed on my Ring doorbell....but if I turn off my Bluetooth off it connects straight away and no crashes!....turn bluetooth back on and ring app live feed crashes my phone again!

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userdN9V7jkUr7
Constellation

Re: Note 10+ crashes with Ring app

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I have the same issue. Works great once the Bluetooth is turned off, but once I turn it back on it crashed. Very frustrating!

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userc7rdh6AFv3
Constellation

Re: Note 10+ crashes with Ring app

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I figured out a fix for this.  If you enable the timeline feature the app will work with Live View and Bluetooth.  I tested this and it works for me now.

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