Note 10+ crashes with Ring app

[Samsung_UyPnybz]

My Note 10+ crashes and restarts when using the Ring app and selecting "live view" in my own LAN wireless network. This doesn't happen when I select the same option in somebody else's Network outside of my house. Wondering if anybody else has this issue with the Ring app.

[SamsungJoJo]

Hey there!

Thanks for reaching out. Have you tried resetting your network settings?

Navigate to your settings > about phone > reset > reset network settings.

See if that helps.

[Samsung_UyPnybz]

Tried this.  Didn’t work so I tried wiping the system cashe.  No luck!!

[userZdg9yHgaL1]

My note 10 plus does the same thing. Go to ring live view, shows frozen video for 10 seconds and hard crashes my phone. Phone just restarts all by itself. I was away from my house both times when this happened on Verizon network. 

[Samsung_UyPnybz]

In my case, it only does it at home!!!  ?????

[LongHiker]

That is very odd. It works just fine for me on my Note 10+. 

Have you tried it while booted in safe mode?

[Samsung_UyPnybz]

Safe mode is not a mode i'm going to use my phone so no.  I reset network settings and wiped system cashe and no cigar...

[SamsungCole]

Safe Mode is a mode used for troubleshooting purposes only. It's not intended for permanent use. Safe mode will tell you if an issue is hardware or software related in most cases. 

[Samsung_UyPnybz]

I started in Safe mode.  You can't run 3rd party apps in Safe Mode!!  Nice thought.  Someone help!!

[SamsungCole]

No change after uninstalling and reinstalling the app as well? Do any other apps cause your phone to crash like this, or is it just the Ring App?