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userc163kPSzwP
Constellation

Note 10+ not receiving email sound notifications

I no longer get notifications for receiving emails. I uninstalled gmail and reinstalled it. I checked all the settings and restarted the phone. I called Samsung and got no help from the first tech who kept me on the phone about 15 mins before asking if he could call me back. I called back and spoke to another rep who basically went through everything I did on my own. It worked twice and now doesn't work anymore. I used this phone to received jobs, I have to respond quickly to emails that I no longer know that are being sent. My 15 days are up, and I already sent my old phone in on a trade. What now?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Note 10+ not receiving email sound notifications

Are you using the stock e-mail app or the Gmail app?

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user8I8AzokZsh
Asteroid

Re: Note 10+ not receiving email sound notifications

I had this same issue. Mine was a battery issue. Go to settings>Apps>Gmail>battery>Optimize battery usage and make sure the Gmail app battery optimization is switched off. 

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