I understand. I recommend trying a factory reset. Please make sure to back up all data prior to doing so.
Lol, I'd be astonished if the bundled headphones weren't compatible! USB routing is on.
A factory reset will have to wait till morning when my phone is fully charged.
Thanks all and I'll update when done.
I've now done a factory reset (via the settings app) and this has made no difference at all, the headphones are still recognised as a device which the phone tries to charge.
You have to talk to the person whose a head of customer service. And if that person can't fix your problem then you ask to talk to the person a head of that person. And talk to them respectfully. And make sure you take each person full name. You have warranty they will fix it or replace it. Samsung is a great company and excellent customer service but there are times you must go above them. I know you are angry but you have to be respectful.
Hi Rei, I've already spoken to Samsung support and replacement headphones are being sent out which I should receive in a few days.
If that solves the problem I'll update this post accordingly.
@userKyPO7jymXC That is perfect! If you do need any assistance, you are welcome to directly message any of the moderators. I look forward to your update!
You need to talk to the person ahead of customer service and every person you talk to make sure you get there full name. You need to change the way you said it happened. What im getting at is don't make out like you went swimming you get what I'm saying. But like you said they must honor there warranty. There warranty is like there word is there bond.