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usertbsqBX9y2s
Astronaut

Note 10 plus Bluetooth issue

I am having issues of the sound from whatever I am listening to cutting off in the middle of it. It has happened so far while I was listening to Spotify in my car (the track still keeps counting down like it is still playing) and while I was watching a show from the CBS all access app (the video is still playing) with my Bose wireless headsets. The only way I find to remedy this problem temporarily is to pull down the top menu and click on media (from here you can see the sound options, either select the sound coming out of your phone or the Bluetooth device). From here I click on phone then back to the Bluetooth device. The sound will resume however only for about 2 mins and it will cut off again.

33 REPLIES 33
Samsung Moderator
Samsung Moderator

Re: Note 10 plus Bluetooth issue

Hey there!

I would recommend checking your sleeping applications to see if Spotify is listed to not run in the background when screen timeout triggers.

You can locate the troubleshooting article here: http://www.samsung.com/us/support/troubleshooting/TSG01200668/

Hope this message finds you well!

^SamsungZell


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Samsung_G3jtl4W
Constellation

Re: Note 10 plus Bluetooth issue

I have a new Note 10+, and brand new bluetooth earbuds.  A phone call cuts in / out.  And all my sounds on the cell will not play through the bluetooth earbuds.  No music, no notifications, nothing.  I can receive a phone call.  I've checked all the settings, for several hours.  Also, I paired the earbuds to my tablet, and everything plays nicely.  It's the phone.  Please advise.  

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usertbsqBX9y2s
Astronaut

Both the CBS app and the Spotify app have permission to r...

Both the CBS app and the Spotify app have permission to run in the background.

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Samsung Moderator
Samsung Moderator

Re: Both the CBS app and the Spotify app have permission to r...

Do you have power saving mode enabled? Are the application's being optimized in your optimize list?


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usernvar5vkH03
Constellation

Re: Note 10 plus Bluetooth issue

I'm experiencing this same problem when connected to my car stereo via Bluetooth. Music constantly skips as though it's playing from a scratched CD and if I answer the phone, it drops the connection and I have to manually re-pair it. Browsing Reddit I've seen that this is a fairly common issue.

 

All of my settings are set the way replies have suggested. Permission to run in background, etc, etc. This was never a problem with my Note 4, 5 or 8, but is frustrating at best and dangerous at worst with my 10+. Bluetooth calls via my car stereo should be reliable, this isn't just an annoyance, it's a safety issue. 

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userNzldyZLdb0
Constellation

Re: Note 10 plus Bluetooth issue

I have the same issue.  My phone disconnects from all my bluetooth devices and reconnects after a few seconds . This happens with the Galaxy Buds, the vehicle, and the Galaxy Gear S3. Extremely annoying and unsafe. 

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JackBurton
Constellation

Re: Note 10 plus Bluetooth issue

I am having the same issue. When I listen to music in my car it skips/cuts out a lot! very annouying. I also noticed that my air pods will randomly just stop working as well. I have troubleshooted every way possible, from clearing cache, resetting network settings, downloading music to my phone and playing from insternal storage, etc. When I re-sync my old Note 5 or any other phone... no problems at all. so its not a hardware issue in my car. there is something going on within the note 10 plus hardware/software. I am confident Samsung will fix it eventually. Until then, it just a nuisance. 

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Honored Contributor

Re: Note 10 plus Bluetooth issue

I'd like to go ahead and escalate this with our specialists. To get this going, can you guys provide me with the following information:

 

Model Code of your Note10: (Should be in settings under About Device)

Baseband Version: (Should be in settings under About Device)

Model of Radio Head Unit you are connecting to:

Bluetooth Version of Head Unit: (Like 3.0, 4.0, etc.)

Make/Model of Car if Head unit is in Vehicle: 

Cell Carrier for your Note10: (Verizon, Sprint, T-Mobile, etc)

 


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userc26pAw0dXq
Constellation

Re: Note 10 plus Bluetooth issue

I'd like to know if the is a fix as well. My galaxy buds,  as well as my car stereo cut out. It's more than a little annoying. 

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