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Stefnydc
Astronaut

Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

I have had Galaxy phones with pens for years and never had a problem with the pen dropping out on its own. But, I have had it happen with my new phone (one month) 4 times and I found it, the 5th I was not so lucky. Now I just have a regular phone. Not cool.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

@Stefnydc I will be happy to see what options are available for a replacement. Will you please send a private message with the following information? http://bit.ly/2XERsky

 

Full name:

Complete physical address:

Contact phone number:

Alternate phone number:

Email address:

Model code of phone:

IMEI number of phone:

Copy of the proof of purchase: (This can be a copy of your lease with your service provider)

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6 REPLIES 6
Owen-M
Halo

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

Did you click the pen top when putting it in the phone? I've done this many times with my Note 10+ and it drops the pen. If not you need to make sure to when you put the pen in, click the top when it is sticking out so that when you press it, it is almost flush with the frame

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Stefnydc
Astronaut

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

Yes. Since it kept falling out, I checked it each time I picked my phone up......so I wouldn't lose it. Guess that didn't work.

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Samsung Moderator
Samsung Moderator

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

@Stefnydc I will be happy to see what options are available for a replacement. Will you please send a private message with the following information? http://bit.ly/2XERsky

 

Full name:

Complete physical address:

Contact phone number:

Alternate phone number:

Email address:

Model code of phone:

IMEI number of phone:

Copy of the proof of purchase: (This can be a copy of your lease with your service provider)

View solution in original post

Reply
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useriW1aPvcF9p
Constellation

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

I'm having the same problem. Already lost my pen days after buying the phone

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Samsung Moderator
Samsung Moderator

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

Hello @useriW1aPvcF9p,

 

I will gladly look into this for you.

 

Can you send a private message providing the full model code and IMEI to see what options you have regarding this? http://bit.ly/2GGYul4

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Stefnydc
Astronaut

Re: Note 10 plus keeps dropping my pen.

JUMP TO SOLUTION

I understand how it works.......but thank you for trying to be helpful. The problem is that it releases on its own........like if I set the phone down roughly.

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