Original topic:

Note 10 shuts down

(Topic created: 06-09-2021 07:37 AM)
userovqv375Bw4
Constellation
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Note10
My note 10 is not 2yrs old and sometimes I hit the power button to shut the screen off and sometimes it shuts the phone totally off! Sometimes when I recieve or begin a conversation on the phone it completely shuts the phone off after a few words right after they answer my call or I answer their call! .... Help I had problems withe my note 8 after 3 replacements they bought it back which allowed me to purchase a new note10..... constant problems... any solutions or someone with Samsung that I can contact. 

Thanks Richard Parker
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

Thank you for reaching out.  I can certainly understand how frustrating this may be and I would be happy to assist you further. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Follow along to find out what's causing the shutdowns, and how to prevent them from happening again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01002035/


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