I've had my Note 10 since launch, last night my vibration motor just died. I searched googled and found a few threads on Reddit as well as the official Samsung forum regarding the exact same issue. I contacted Samsung support and they're not acknowledging it as an issue with the Note 10's and they want me to take it a local repair shop. I think that it's pretty ridiculous that they want me to go and repair a 3 week old phone, it's never been dropped or any liquid damage.
Can any Samsung mods please get this info to anyone that can actually do something?
Restarting the phone, checking the vibration setting is on, checking the strength level of the vibration settings, downloading 2 different apps to test vibration of the phone, *#0*# and checking the vibration mode, and finally factory restoring my phone and that's when I knew it was the hardware
Thank you for confirming, if the troubleshooting steps have not been helpful, the next step would be repairs. You can take it to any uBreakiFix location, as they are an authorized Samsung repair center. Or we would be happy to assist you in creating a service ticket to ship in the phone. https://www.samsung.com/us/support/ubreakifixkifix/
Thank you so much for reaching out!
This forum is for support of US products and customers.
As your product is a non-US model and support for these models is very limited, please seek a support team for your area.
You can do so by using this link: http://www.samsung.com/visitcountry
I followed this thread as well and attempted all avenues. I need to request an rma on my device as well. How can I go about getting a service ticket direct through Samsung?