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Asteroid

Note10 + 5G S-pen grabbing screen

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In some apps my S-pen "grabs" the screen before it even makes contact and it doesn't stop until I touch the screen. 

This happens with all air actions turned off and also with a second brand-new OEM S-pen. 

I've tried a lot of things but trial and error has lead me to believe that the fault may lie in the handset. 

Any help will be greatly appreciated. 

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Samsung Moderator
Samsung Moderator

Re: Note10 + 5G S-pen grabbing screen

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Thank you for that information. If you don't experience these symptoms with your device in safe mode, it would be a third-party causing the symptoms you are experiencing. I would recommend deleting the apps one by one to see which app is causing these symptoms.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Note10 + 5G S-pen grabbing screen

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Does this occur with the device in safe mode?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Note10 + 5G S-pen grabbing screen

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I have not tried in safe mode but I will now. 

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Asteroid

Re: Note10 + 5G S-pen grabbing screen

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So far I haven't been able to replicate the issue in safe mode because there isn't much there. That is to say all the apps, browser pages, basically anything interactive, is deactivated. 

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Samsung Moderator
Samsung Moderator

Re: Note10 + 5G S-pen grabbing screen

JUMP TO SOLUTION

Thank you for that information. If you don't experience these symptoms with your device in safe mode, it would be a third-party causing the symptoms you are experiencing. I would recommend deleting the apps one by one to see which app is causing these symptoms.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Halo

Re: Note10 + 5G S-pen grabbing screen

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Are you sure it's officially a Samsung S-Pen? Do you have a case with a magnet on it?

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Asteroid

Re: Note10 + 5G S-pen grabbing screen

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It is an official Samsung S-pen I bought directly from Verizon.

The case is an Incipio DualPro that is made of TPE and polycarbonate, so no magnets.

I got the phone brand new the week it came out as a pre-order from Verizon and it has never been dropped. 

Also, it only started doing this about a month ago. It worked fine before that. 

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