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Cosmic Ray

Note10 - Ghost touches when charging phone

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Hi,

 

Recently I started noticing ghost/phantom touches when I operate my phone during charging. I've attached a few videos below to show the occurrence. In one of the videos, I have turned on touch animations using developer settings and then in the other, I use a touch detection app - both show the same behavior - when the phone is being charged (official charger, official cable - whatever came in the box), there are unwanted touches at the bottom portion of the phone - in a line single.

 

Things I have tried:

- Different wall socket, different charger, different cable (Anker) - I still see ghost touches sometimes

- only USB charging by connecting to PC - I don't see ghost touches 

Edit: I see the same ghost touches even when connected to PC via official cable! 


Why does this happen? is something wrong with my phone or is it due to the accessories? I contacted Samsung help via the app, but no response so far. Also, I have never used any charger and the cable other than official one. 


 

Video: https://drive.google.com/file/d/167eBaCGZ5EgyzOObedfQPbX1Mzf4l-tI/view?usp=sharing
Video: https://drive.google.com/file/d/1MN2_cdcloF9izCGOpK5UprDip5HsYU6i/view?usp=sharing

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Note10 - Ghost touches when charging phone

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Try charging the phone while in Safe Mode to see if you experience the phantom touches.

 

  1. Turn the device off.
  2. Press and hold the Bixby key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Bixby key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If you are seeing them while in Safe Mode, service is recommended. You can have the phone evaluated at your nearest uBreakiFix: https://www.ubreakifix.com/samsung or for additional options, send a private message with the full model code and IMEI number: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Cosmic Ray

Re: Note10 - Ghost touches when charging phone

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Hi,

 

Does anyone else have this issue?

 

I thought it could be due to something on the surface of the screen - I still haven't removed the factory screen protector, but I don't see anything wrong/damaged with the screen protector so I'm not really sure if it's due to that. 

 

Another thing I've noticed: whenever this happens, the phone is also warm to touch - I have almost no major battery sucking apps running in the background and I don't even use fast charging! 

 

Can a mod/staff help me with this? googling did not help much and if nothing else is working, I would have to take my phone to the service center. 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Note10 - Ghost touches when charging phone

JUMP TO SOLUTION

Try charging the phone while in Safe Mode to see if you experience the phantom touches.

 

  1. Turn the device off.
  2. Press and hold the Bixby key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Bixby key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If you are seeing them while in Safe Mode, service is recommended. You can have the phone evaluated at your nearest uBreakiFix: https://www.ubreakifix.com/samsung or for additional options, send a private message with the full model code and IMEI number: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Cosmic Ray

Re: Note10 - Ghost touches when charging phone

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I have tested in safe mode. The issue still occurs. 
I will have to opt for service I guess. I do not have a ubreakifix near me, but I do have Samsung service centers.

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