JUMP TO SOLUTION Solved

Original topic:

Note10+ Keyboard not working when using Dex on Mac0S X

(Topic created: 03-19-2020 10:24 AM)
23827 Views
CanAnhTung
Asteroid
Options
Galaxy Note Phones

Hi there,

 

Did anyone get a physical keyboard issue when using Dex on MacOS X?

 

I've connected my Note10+ to Macbook air, the trackpad works perfectly but the MacBook keyboard does not work. I've noticed that when trying to type something, the on-screen keyboard has popped up on the Note10+. 

 

Is there anyone who know how to deal or fix it?

 

Best regards,

Tung

 

30 Replies
usersyzfA7VLmg
Constellation
Options
Galaxy Note Phones

I am having the same issue on my Galaxy Note 9.  My physical MacBook pro keyboard is not working in Dex for Mac. 

 

Please advise of any fixes for this issue, thanks! 

0 Likes
Reply
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Note Phones

Hmm, I just tried using Dex with my Note 10+ and MacBook Pro. I have no problem typing from the Mac keyboard.

 

I even tried clicking the keyboard icon in the Dex window, opening the keyboard on the Note screen, and trying to type using the MacBook Pro's keyboard. Dex instantly switched to using the MacBook Pro keyboard as expected. 

 

I am using Dex v1.0.1.28. My MacBook Pro is running the latest Catalina.  

0 Likes
Reply
useroRxfZ6fsI8
Constellation
Options
Galaxy Note Phones

Just broke for me as well, been using regularly, seems something has broken it with an update somewhere...

 

Note 10+ with MacBook air 2019

0 Likes
Reply
CanAnhTung
Asteroid
Options
Galaxy Note Phones

Hmmm, how come? I still can not manage to use it. Do not know the reason why

0 Likes
Reply
usert1F0yHytwp
Astronaut
Options
Galaxy Note Phones

No solution suggesting in the thread (till the date of my post) has worked

user3u5oRoDtqF
Astronaut
Options
Galaxy Note Phones

Hi,

 

 

The issue has been resolved. I just use Shift + Spacebar to change the keyboard input and then it works just fine.

 

Thanks

0 Likes
Reply
Hibernate
Constellation
Options
Galaxy Note Phones

Hi,

    In order to fix this issue, you should go to (MAC) System Preference > Security and Privacy > Accessibility Tab and be sure you have the Samsung Dex app checked.

 

Thanks

CanAnhTung
Asteroid
Options
Galaxy Note Phones

Hi, 

Let me try your solution.

 

Hopefully, it will work

0 Likes
Reply
CanAnhTung
Asteroid
Options
Galaxy Note Phones

Unfortunately, it still does not work