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Asteroid

Note10+ Keyboard not working when using Dex on Mac0S X

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Hi there,

 

Did anyone get a physical keyboard issue when using Dex on MacOS X?

 

I've connected my Note10+ to Macbook air, the trackpad works perfectly but the MacBook keyboard does not work. I've noticed that when trying to type something, the on-screen keyboard has popped up on the Note10+. 

 

Is there anyone who know how to deal or fix it?

 

Best regards,

Tung

 

1 SOLUTION

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Astronaut

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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I found this issue being related with having Google Keyboard (GBoard) as default keyboard on my Note10+

 

To fix it:

1. On your device, set Samsung keyboard as default on-screen keyboard

2. On your computer, restart DeX

3. Test that the keyboard works in DeX (it should)

4. On your device, select GBoard again as the default

 

View solution in original post

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24 REPLIES 24
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Constellation

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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I am having the same issue on my Galaxy Note 9.  My physical MacBook pro keyboard is not working in Dex for Mac. 

 

Please advise of any fixes for this issue, thanks! 

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Samsung Care Ambassador

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Hmm, I just tried using Dex with my Note 10+ and MacBook Pro. I have no problem typing from the Mac keyboard.

 

I even tried clicking the keyboard icon in the Dex window, opening the keyboard on the Note screen, and trying to type using the MacBook Pro's keyboard. Dex instantly switched to using the MacBook Pro keyboard as expected. 

 

I am using Dex v1.0.1.28. My MacBook Pro is running the latest Catalina.  

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Astronaut

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Just broke for me as well, been using regularly, seems something has broken it with an update somewhere...

 

Note 10+ with MacBook air 2019

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Asteroid

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Hmmm, how come? I still can not manage to use it. Do not know the reason why

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Astronaut

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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No solution suggesting in the thread (till the date of my post) has worked

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Astronaut

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Hi,

 

 

The issue has been resolved. I just use Shift + Spacebar to change the keyboard input and then it works just fine.

 

Thanks

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Constellation

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Hi,

    In order to fix this issue, you should go to (MAC) System Preference > Security and Privacy > Accessibility Tab and be sure you have the Samsung Dex app checked.

 

Thanks

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Asteroid

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Hi, 

Let me try your solution.

 

Hopefully, it will work

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Asteroid

Re: Note10+ Keyboard not working when using Dex on Mac0S X

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Unfortunately, it still does not work

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