cancel
Showing results for 
Search instead for 
Did you mean: 
Xzombiex66
Asteroid

Notification volume staying muted after turning silent mode off

I've been having this issue with my Note 10 Plus from the beginning and I'm trying to figure out if it's a bug or what's causing it. I use the silent/vibrate button in the drop down quite often. I've noticed at times when having it silent for sometime over 24 hours and then hitting the button again until all volume is back on, the notification volume doesn't return to where I had it so I stop getting text notifications and other things. So when I hit volume button and drag it down I see notifications are still muted. I'm not sure why everything else returns but notifications don't. It get aggravating as I don't see that I have missed notifications. Any ideas what could be causing this?

13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off

Have you tried putting your device in Safe Mode? Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.

 


1. Turn the device off.
2. Press and hold the Power key.
3. When 'Samsung' appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. 'Safe mode' displays in the bottom left corner of the screen.
7. Release the Volume down key when you see 'Safe Mode.'
8. Uninstall apps that are causing a problem.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Honored Contributor

Re: Notification volume staying muted after turning silent mode off


@Xzombiex66 wrote:

I've been having this issue with my Note 10 Plus from the beginning and I'm trying to figure out if it's a bug or what's causing it. I use the silent/vibrate button in the drop down quite often. I've noticed at times when having it silent for sometime over 24 hours and then hitting the button again until all volume is back on, the notification volume doesn't return to where I had it so I stop getting text notifications and other things. So when I hit volume button and drag it down I see notifications are still muted. I'm not sure why everything else returns but notifications don't. It get aggravating as I don't see that I have missed notifications. Any ideas what could be causing this?


I rarely mute my phone, so I haven't really tested what you are experiencing, but when you tap and hold sound icon in quick panel, it takes you to the setting.  There is an option "temporary mute" where you can set how long to keep mute on. See if that automatic feature is working properly compared to when you do it manually


Reply
Loading...
user1toXeLwo9w
Constellation

Re: Notification volume staying muted after turning silent mode off

I'm also having this issue on the Galaxy S10.  After unmuting my phone, sometimes the notifications volume stays muted.

Reply
Loading...
userBp9T0O3nXh
Cosmic Ray

Re: Notification volume staying muted after turning silent mode off

I have the sameeee problem. And as for safe mode, it will be hard to pin point the issue because the issue only happen after my whole night when i charge the phone with mute/vibration mode on, then in the morning it happens. If i do safe mode and uninstall the app....meaning i can only test out 1 app per night. And i have over 100 apps..

Reply
Loading...
userFqsxCGgfNn
Astronaut

Re: Notification volume staying muted after turning silent mode off

I also have this problem and have had it for some time now. I often forget the issue and will go a period of time frustrated before I realize the Notification volume must be turned down yet again. It's a undocumented user feature...aka...a bug...has to be and a very frustrating one!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off

@userFqsxCGgfNn Did you try any of the previously mentioned troubleshooting steps?

 

Reply
Loading...
userQlHF58v48D
Constellation

Re: Notification volume staying muted after turning silent mode off

Galaxy Note 8 here. Same issue. After charging overnight on silent, when turning sound back on, all volumes go back to where they were the day previous except for notifications, which stays silent. It is frustrating because I constantly forget about this 'bug' and miss texts and emails in the mornings all of the time until I remember I need to manually adjust the notification volume. I have done all troubleshooting as recommended on multiple threads throughout this forum (safe mode, clear cache partition, etc.). I hope this can be addressed soon in a future update or whatever needs to happen. I see dozens of threads with people claiming they have the same problem. I just wanted the powers that be to see yet another post confirming this issue. 

Reply
Loading...
userKIhTC7fUfH
Astronaut

Re: Notification volume staying muted after turning silent mode off

S10 here. Same problem. Every time I turn the sound back on all notifications stay muted.

 

Samsung Moderator... are you kidding with your response above?? "Did anyone try the troubleshooting step?"

 

You mean the one where we have to remove all our apps until we find out which one *might* be causing the issue? If you really think that option was good tech support you need to be fired. Here is my question for you? Have you tried esclating this issue so it can actually be troubleshooted by a professional and actually solved?

 

To potentionally improve your ability to do your job, here is what I see EVERYTIME I come out of silent mode. All other sounds are on but notifications stay muted.

 

 

 

s10muteissue.jpg

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off

Hello there, we currently are escalating this which is why we need to know what troubleshooting steps have been attempted and what the results were. If we can tell them "these steps didn't work" or "these applications seem to be interfering with the operation of the phone" they have something to go on. As redundant as it is for us to ask what troubleshooting steps have been attempted multiple times we must ask so that our specialty team as much information as possible. We cannot escalate a symptom without this information if it is, in fact, a third-party app causing this we need to know which one it is so that our specialist team can asses whether it is coming from compatibility on the applications end or the device's end and, if it is not a third-party application our team knows where to start looking. We have been unable to replicate this on any of our testing devices or any of the moderator's personal Samsung devices, so we are relying solely on the information you as users provide us.

Reply
Loading...