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userkwbRcFkexo
Cosmic Ray

Notifications keep getting set to mute??

Hopefully I'm not the only one thinking I'm going crazy. This has happened numerous times on my Note 10+. I usually keep my phone on silent at work and when I go home I turn the ringer up. I'm not sure what's going on but my notifications stay set to mute? I bring up the volume sliders, slide the notifications from mute to somewhere around halfway or more to equal my ringtone volume. I then use the volume rocker and turn the volume all the way down. All the volume levels go down. I then increase the volume and everything goes back up in sync. Low and behold, the next day when I get home and turn my ringer from silent to halfway or so, my notifications are still set to mute!?! This is driving my insane! Has anybody else had this issue? I thought I was going crazy for the first few weeks but this keeps happening nearly every day! I know it's not me now. 

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Notifications keep getting set to mute??

Have you tested the phone in Safe Mode to see if the same occurs? While this would be rather inconvenient, it would eliminate the possibility of a third party software causing the problem.

 

https://www.samsung.com/us/support/answer/ANS00062983/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userOEp1GjyESH
Constellation

Re: Notifications keep getting set to mute??

I keep having same issue 

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userG78ORErrF1
Constellation

Re: Notifications keep getting set to mute??

the exact same thing is happening to me. I don't think going into safe mode helps as I am not sure how long i would have to wait in safe mode to find out if the problem still happens. Need a solution

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Samsung Moderator
Samsung Moderator

Re: Notifications keep getting set to mute??

@userG78ORErrF1 I understand. However, in order to find a solution, it is necessary to find out what is causing the problem.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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paullu
Astronaut

Re: Notifications keep getting set to mute??

I have note 10 plus but I don't have issue like you. I am on beta version. Just some apps keep crash once a day.

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Nextime
Cosmic Ray

Re: Notifications keep getting set to mute??

Go into app permissions and turn on sound

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Nextime
Cosmic Ray

Re: Notifications keep getting set to mute??

I've went into each app individually so Im not constantly getting bugged my notifications and out them on silent. I guess. It's an app permission and not the volume button. Hope this helps

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BitSlinger
Constellation

Re: Notifications keep getting set to mute??

I have the same problem on my S10, and I think I found the fix:  There seems to be a bug in the "silent" notifications.  When you tap-hold an individual notification in the notifications slide-down, you can select Alert or Silent.  Every time I noticed my notifications volume was set to off, I found a "silent notification" in the notifications section.  I have been turning them off for apps individually as they occur, and it seems to be resolving.

 

tl;dr:  There is a bug for silent notifications, turn off for each app that is set.  Look for them at the bottom of the notification panel under "silent notifications".

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