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userI06SxM6zFU
Astronaut

Original Akg earbuds- right side stopped working

The right earbud on my original akgs that came in the box with the phone has gotten really quiet and they are completely clean. Any fixes?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Original Akg earbuds- right side stopped working

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userwa40HLKEKm
Asteroid

Re: Original Akg earbuds- right side stopped working

Is there any possibility of purchasing a second set?  I like to keep an extra pair in my briefcase.

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usermECS7mAEF9
Astronaut

Re: Original Akg earbuds- right side stopped working

Hi @SamsungZell and @SamsungLarry I am also having this issue, purchased my note 10+ 5G on launch day and the right side earbud of my AKG's is now really quiet (almost inaudible) will private message you the same details you requested from the OP. 

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Samsung Moderator
Samsung Moderator

Re: Original Akg earbuds- right side stopped working

I recommend visiting Samsung.com in regards to purchasing another set.

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userwa40HLKEKm
Asteroid

Re: Original Akg earbuds- right side stopped working

They don't sell that headset as an accessory.  I prefer this headset over bluetooth.

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Samsung Moderator
Samsung Moderator

Re: Original Akg earbuds- right side stopped working

Give Ecommerce atry. They can be reached at 1-855-726-8721

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Samsung_4co3rZ6
Astronaut

Re: Original Akg earbuds- right side stopped working

Is it new ones or older version.older version earbuds had this issue

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