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Asteroid

Part of Note 10+ Screen Goes Black

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This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/4 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.

Screenshot
https://drive.google.com/file/d/176jVCJVZZViFDHzKxbmMU7rzflc6vJJV/view?usp=sharing

Video of dimming fixing it
https://drive.google.com/file/d/17B4X0l3jJTTeHYd2rkw4zSFZtcM5tqkm/view?usp=sharing

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Samsung Moderator
Samsung Moderator

Re: Part of Note 10+ Screen Goes Black

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That is entirely up to you. Seeking assistance from your carrier would not void your manufacture's warranty with Samsung.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Part of Note 10+ Screen Goes Black

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Does this happen while your device is in safe mode? Does this only happen after using apps? Have you tried wiping the cache partition on the device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Part of Note 10+ Screen Goes Black

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@SamsungAdam wrote:

Does this happen while your device is in safe mode? Does this only happen after using apps? Have you tried wiping the cache partition on the device?


I will try those things, but I'd like to add that I learned something else. If I manually lower the brightness to a particular level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend. 

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Asteroid

Re: Part of Note 10+ Screen Goes Black

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@SamsungAdam wrote:

Does this happen while your device is in safe mode? Does this only happen after using apps? Have you tried wiping the cache partition on the device?


Tried safe mode, still does it. Wiped Cache Partition, didn't do anything.

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Samsung Moderator
Samsung Moderator

Re: Part of Note 10+ Screen Goes Black

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If it is still happening in safe mode I would recommend having your phone evaluated by a certified technician. You may have two options for this depending on your location. You can either take your device to a local uBreakiFix location or you can ship your phone into the Samsung service center.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Part of Note 10+ Screen Goes Black

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@SamsungJace wrote:

If it is still happening in safe mode I would recommend having your phone evaluated by a certified technician. You may have two options for this depending on your location. You can either take your device to a local uBreakiFix location or you can ship your phone into the Samsung service center.


I also tried a factory reset,which did absolutely nothing. What gets me is that this is only a couple months old. I bought it from my local att store, I also did purchase protection plan when I did get it. I know I have an authorized Samsung repair center near me. So should I take it to att or Samsung repair center considering I have that mobile insurance?

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Samsung Moderator
Samsung Moderator

Re: Part of Note 10+ Screen Goes Black

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That is entirely up to you. Seeking assistance from your carrier would not void your manufacture's warranty with Samsung.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Part of Note 10+ Screen Goes Black

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@SamsungJace wrote:

That is entirely up to you. Seeking assistance from your carrier would not void your manufacture's warranty with Samsung.


Just left AT&T, they're shipping me out a brand new note 10+ today and I'll get it tomorrow. 👍

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