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uservMboc1D0K4
Asteroid

Phone Temperature Too Low, unable to charge

Hi everyone, Is everyone having this problem? It just happened to me today driving home.

While I was trying to charge my phone, a random message popped up saying that the phone temperature is too low.

 

-I tried to use the charger provided for the phone when I got home, still shows the same problem. 

-I used an app to show my battery temperature and it constantly shows -4 Farenheight.

-I am even in room temperature and the phone still shows the same warning. 

-The phone is not charging when plugged in, but is just staying on the temperature it was in before the warning started showing up.

 

Does anyone have any tips to fix this problem?

8 REPLIES 8
Elliotteugene
Cosmic Ray

Re: Phone Temperature Too Low, unable to charge

What kind of phone is it?

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uservMboc1D0K4
Asteroid

Re: Phone Temperature Too Low, unable to charge

Galaxy Note 10

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Samsung Care Ambassador

Re: Phone Temperature Too Low, unable to charge

Maybe restarting the phone will reset the thermometer?

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uservMboc1D0K4
Asteroid

Re: Phone Temperature Too Low, unable to charge

I have but the phone  still pops up the notification that charging stopped because the battery temperature is too low. 

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Samsung Moderator
Samsung Moderator

Re: Phone Temperature Too Low, unable to charge

@uservMboc1D0K4 I recommend having it evaluated by a certified technician. Will you please send a private message with the model code and IMEI number so I may see what options are available? http://bit.ly/2XERsky



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uservMboc1D0K4
Asteroid

Re: Phone Temperature Too Low, unable to charge

I have PMd you about this issue. 

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Samsung_zWq7N42
Astronaut

Re: Phone Temperature Too Low, unable to charge

Did you ever find out what was wrong with it and how u fixed the issue?

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Re: Phone Temperature Too Low, unable to charge

Thst sounds like a hardware sensor problem. I'd take it in to your local technical support and have it tested.

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