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userjeFuDSlMou
Constellation

Phone not ring with led cover closed

I have a new Note 10 Plus phone and a new Samsung Led cover (https://www.samsung.com/uk/mobile-accessories/led-view-cover-galaxy-note10-plus/EF-NN975PBEGWW/). If I have the case cover closed, Google voice call will not ring on the phone. If the cover is open, the phone does ring. But if I call the SIM number, phone does ring both ways. What can be done?

 

 

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Phone not ring with led cover closed

@userjeFuDSlMou Does this issue still persist when your phone is in safe mode?

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userjeFuDSlMou
Constellation

Re: Phone not ring with led cover closed

At safe mode, it does ring

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Samsung Moderator
Samsung Moderator

Re: Phone not ring with led cover closed

If it works correctly while the device is in safe mode that typically means there is a third party application that is causing some kind of interference. 


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userjeFuDSlMou
Constellation

Re: Phone not ring with led cover closed

It is the case. If I have the cover open, it rings. 

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userjeFuDSlMou
Constellation

Re: Phone not ring with led cover closed

Can someone tell me if it's an issue with this case or it is with any of this production?

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user4Ldku9i9mx
Astronaut

Re: Phone not ring with led cover closed

Did you try a factory reset?. My note 10 goes straight to voicemail. My carrier Sprint said take the phone back.

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