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Drew Soldenski
Asteroid

Photos marked as "favorite" aren't appearing in "favorites" folder

When I "heart" photos in my gallery, they no longer appear in the "favorites" folder. Any suggestions?.

4 REPLIES 4
Samsung Care Ambassador

Re: Photos marked as "favorite" aren't appearing in "favorites" folder

Hey, 

@Drew Soldenski

Try opening the gallery app and swipe down. At the top of the page Tap the favorites link and it will open a page with all your favorites. 

Best regards, 

CLF 

 

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Drew Soldenski
Asteroid

Re: Photos marked as "favorite" aren't appearing in "favorites" folder

Hi CLF, that is how I always access my "favorites" folder. They still aren't being saved anymore.

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Samsung Moderator
Samsung Moderator

Re: Photos marked as "favorite" aren't appearing in "favorites" folder

Do you experience these symptoms if you test your device in safe mode? Have you tried wiping the cache partition on your device?

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Samsung Care Ambassador

Re: Photos marked as "favorite" aren't appearing in "favorites" folder

Hey, 

@Drew Soldenski

If you have tried the troubleshooting steps provided by @SamsungAdam  and still have the issue try opening settings /apps/gallery and clear the cache and data for the gallery app.

CLF 

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