cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Picture In Picture No Longer Working

JUMP TO SOLUTION

Hi all, until recently picture-in-picture worked just fine for Netflix, YouTube and Amazon Prime Video. Now it just closes the app when I attempt to use another app simultaneously.  I've tried all recommendations on here - checked the permissions with p-I-p settings, cleared cache and data of apps, removed battery optimisation of those apps, uninstalled/reinstalled apps. Any other ideas on why this might be happening? Thanks for any help! 

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Picture In Picture No Longer Working

JUMP TO SOLUTION

Have you tried clearing the cache partition of the phone? 

 

Press and hold the Power key, tap Power off, and then tap OK.
Press and hold the Power key and Up Volume key at the same time.
Release the Power key when the Samsung logo appears.
Release the Volume keys when the Android image appears.
Press the Volume keys to highlight Wipe cache partition.
Press the Power key to select.
Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
The device restarts once the wipe is finished.
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
3 REPLIES 3
Highlighted
Samsung Moderator
Samsung Moderator

Re: Picture In Picture No Longer Working

JUMP TO SOLUTION

Have you tried clearing the cache partition of the phone? 

 

Press and hold the Power key, tap Power off, and then tap OK.
Press and hold the Power key and Up Volume key at the same time.
Release the Power key when the Samsung logo appears.
Release the Volume keys when the Android image appears.
Press the Volume keys to highlight Wipe cache partition.
Press the Power key to select.
Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
The device restarts once the wipe is finished.
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Picture In Picture No Longer Working

JUMP TO SOLUTION

That worked like a charm! Thanks so much Smiley Happy

Reply
Loading...
Highlighted
Constellation

Re: Picture In Picture No Longer Working

JUMP TO SOLUTION

the picture in picture feature is not working for the video call feature. 
like when i use it for instagram and whatsapp video call, it doesn't work anymore... 

i think it has something to do with android 10, and the navigation bar interferes with the picture in picture as well, can you please tell me the solution for this?

Reply
Loading...