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Asteroid

Picture in picture not working

Most of the time, picture in picture feature works but sometimes, that option just disappears. As well as another feature called split screen. I feel like those 2 features get disabled when my phone is hot, is it supposed to be like that or is my phone just weird?

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Samsung Moderator
Samsung Moderator

Re: Picture in picture not working

Do you get any error messages when this occurs? Have you checked for any available updates? Does this only occur when the battery is low?

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Astronaut

Re: Picture in picture not working

Actually I am having same problem in my just 3 months old M31,there is no error message,not anything,it just stops working suddenly and doesn't get back untill I restart my Device and then get those features back for only 5 minutes and then it stops again and again,it happens to me whether the battery is over 70% or it us below 20%.I have checked for updates but there aren't any.I have tried my best to reach to solution but no solution has worked for me.I also contacted customer care but the solutions given by them didn't work too.I am waiting when this issue will be repaired.If anyone have any solution,please speak up because it is too irritating.

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Asteroid

Re: Picture in picture not working

It only does that when my phone is kinda hot. I'm not really sure if the battery matters. My girlfriend who uses s9 however, doesn't have this problem. Even though it's been nearly 2 months, I still have the same problem occuring.

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