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Astronaut

Pixel flickering

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Got my Note 10+ and found that there is pixel flickering on the right side of the front facing camera. The flickering happens only during phone calls and it stops when I change it into loudspeaker. Which means the ear piece speaker is causing the pixel to flicker. Is anyone else having the same issue??

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Samsung Care Ambassador

Re: Pixel flickering

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@Ramesh hi there! Fear not, as this is merely the proximity sensor. 🙂 Hope you love your new phone! 

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7 REPLIES 7
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Samsung Care Ambassador

Re: Pixel flickering

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@Ramesh hi there! Fear not, as this is merely the proximity sensor. 🙂 Hope you love your new phone! 

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Asteroid

Re: Pixel flickering

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I am having the same problem. Wondering if Samsung has a solution to it. Very disappointing! I have been a loyal note fan from last so many years, first time facing an issue like that. I am sure Samsung is gonna find a solution to it soon...

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Samsung Care Ambassador

Re: Pixel flickering

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@userq2PSjLOGIM there is no problem. This pixel is the proximity sensor underneath the screen. 🙂

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Constellation

Re: Pixel flickering

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Hi I have just got my S20+,

 

I also have the same thing in a similar place but slightly lower is this the same proximity sensor? If not I will take it to my local Samsung store. 

 

Thanks. Screenshot_20200315-214349_Video Player.jpg

 

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Astronaut

Re: Pixel flickering

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I have the same thing. The problem with the other answer that it is "a sensor" is hard for me to wrap my head around. Here is why... I went into the Verizon store today to show them this problem because I called Samsung and they had no clue what it could be. So as I walked in I was waiting my turn and I took the time to check all the note 10 models out that they had on display. Every one of them the note 10 the 10+ and the 10+ 5G had it on the screen.... BUT it was not intermittent like mine. Mine does not only happen when I call (and it's not every time I call) it also happens in other screens as well and it comes and goes. Sometimes I won't see it all day and the next day it happens on and off. Well the models at verizon were permanently showing no matter what screen you were in. Calling or not calling. I was told it was a software issue and we needed to wait until samsung gets an update to fix it. I am not tech savvy at all. I don't know if it is the sensor like someone commented but why would it be intermittent on mine and be a permanent flickering circle on the models at the store that never get turned off? 

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Samsung Care Ambassador

Re: Pixel flickering

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@userZC5eqZGzoj it's definitely the proximity sensor. Some differences that you noticed may be due to the accidental touch protection in the display settings being on or off on the models in the store. Do you have this setting enabled by chance? 

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Constellation

Re: Pixel flickering

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M iko me did same thang today , rebooted and it went away

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