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Constellation

Pop up message screen won't close

Hi there,

 

Can anyone help me to fix an issue with message app? I can't close pop up message app windows by touching 'x' on top corner, even i touched the 'x' till 'close app' bubble comes out but that also didn't close the app.

 

Thanks in advance 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Pop up message screen won't close

Are you running Android 9 or 10 on your device? Are you using the stock messaging app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Pop up message screen won't close

Android 10 and stock app

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Samsung Moderator
Samsung Moderator

Re: Pop up message screen won't close

Do you experience these symptoms if you test your device in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Pop up message screen won't close

Yep!

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Samsung Moderator
Samsung Moderator

Re: Pop up message screen won't close

Have you tried wiping the cache partition on your device? Try that and see if that helps any.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

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