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Mantequilla0509
Constellation

Premium care after purchase

I bought a note 10+ and it just arrived today, I can't figure out how to add Samsung premium care like I was able to before with my note 8 using Samsung+. Can I still insure my very expensive purchase or do I need to send it back and reorder with the insurance from the start?

5 REPLIES 5
Bebop4life64
Constellation

Re: Premium care after purchase

Hi! You can search for "Premium care" in the Samsung Members app on your phone and start the Eligibility check from there!

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Useyournamehere
Constellation

Re: Premium care after purchase

I just bought my note 10 plus today. The app won't allow subscribing to the premium care. It is asking to log in samsing account but results in error and gets my samsung account blocked requiring password change all the time.

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Samsung Care Ambassador

Re: Premium care after purchase

@Mantequilla0509 you can try to contact Premium care at the number 1-866-371-9501 between 9 AM and 9 PM Eastern Time, seven days a week.


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Useyournamehere
Constellation

Re: Premium care after purchase

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Samsung_4co3rZ6
Astronaut

Re: Premium care after purchase

Call their Customer Care Service

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