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user6jhmXs193w
Constellation

Pretty sure note 10s have a screen defect

Just got my Note 10 + August 22nd and the right hand bottom corner is cracking from what looks like the inside!!! Just giving a heads up because I contacted Samsung and was told that falls under physical damage which I could see if I had DROPPED it which I haven't. The case on my phone is pretty big and protects the edges as well as a tempered glass screen protector , so I am pretty confused atm. At least I have insurance!!

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Pretty sure note 10s have a screen defect

@user6jhmXs193w You can go to one of our walk-in service centers and have them evaluate it for you. You can use this link here to find a local service center in your area. http://www.samsung.com/us/support/service/location

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Samsung Care Ambassador

Re: Pretty sure note 10s have a screen defect

If you have a tempered glass screen protector, how are you able to tell if the screen cracks or the "screen protector"? I had two Note10+ units in the last month and both have been flawless.

 

Geno

 



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