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Astronaut

Recent Update - Group messaging

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Since this last update....My group messages are coming in as separate messages. When someone text in a group message, I have to go to that persons message, download it and go back into the group message where it shows up. Then if several people respond, I have to continually do the same thing for each message and once I get back to the group to read the messages, they are all out of order. I like puzzles but not like this. Please fix.... ( This is one of many problems)...

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Samsung Moderator
Samsung Moderator

Re: Recent Update - Group messaging

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Have you tried wiping the cache partition on your device since the recent update?

 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Bixby / Power key to select.
7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Bixby / Power key to restart the device.
 

 

You also can try force stopping and clear cache on the messaging app.

 

Navigate to your settings > apps > find and click on Messages > force stop > storage > clear cache.

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7 REPLIES 7
Cosmic Ray

Re: Recent Update - Group messaging

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Simple fix, go to messages app > 3 dots on right side > settings > chat settings > enable Send Read, set multimedia limit to auto all files > optional but I use it, enable share typing > create your nickname for chats > go back out of chat settings > More Settings > on here make sure the push messages is on and set to Always > go to the multimedia messages tab > enable all of what's in the screen and set Restrictions to free.

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Astronaut

Re: Recent Update - Group messaging

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Yep, those are the same settings I already have set. The problem started with the recent update.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Recent Update - Group messaging

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device since the recent update?

 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Bixby / Power key to select.
7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Bixby / Power key to restart the device.
 

 

You also can try force stopping and clear cache on the messaging app.

 

Navigate to your settings > apps > find and click on Messages > force stop > storage > clear cache.

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Cosmic Ray

Re: Recent Update - Group messaging

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My settings were reset for some reason. If all hope is lost, just do a backup to google and your samsung account, perform a Factory reset.

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Astronaut

Re: Recent Update - Group messaging

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Force stopping and clearing cache worked!! Thank you!!

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Samsung Moderator
Samsung Moderator

Re: Recent Update - Group messaging

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Awesome! You're very welcome! feel free to reach out to us anytime if you need any further assistance.

 

 

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Constellation

Re: Recent Update - Group messaging

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looks like that worked for me too

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