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Samsung Moderator
Samsung Moderator

Re: Refining Picture

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If the troubleshooting steps have been completed and you are still seeing the messaging, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Refining Picture

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Clearing system cache app and camera cache app or camera data does not work. 

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Asteroid

Re: Refining Picture

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Settings - Device Care - Battery - Camera

 

Disable "Put app to sleep"

 

If this setting is left in the ON position it will create conflict with app's ability to properly shut down when exiting Camera.

 

Hope it helps

View solution in original post

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Constellation

Re: Refining Picture

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I am having the same problem as of today November 1, 2019.  After I did the update. 

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Samsung Moderator
Samsung Moderator

Re: Refining Picture

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@user5QB6yDM6tN Have you tried the troubleshooting steps?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Refining Picture

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Had the same problem and after running Samsung's new app optimizer that came with galaxy lab, the problem seems fixed i don't get refining picture anymore.

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Cosmic Ray

Re: Refining Picture

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Before i ran app booster i was just force stopping the camera and the msg would go away . Now though im not getting it .

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Constellation

Re: Refining Picture

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This was happening to me on my Note 10. I fixed it by going to setting > apps > click on the 3 vertical dots > then click on reset app preferences 

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Constellation

Re: Refining Picture

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HEY.. I HAVE THE SAMSUNG NOTE 10 PLUS AND I ALSO GOT THAT PROBLEM.. WHAT I DID WAS I WENT TO THE SETTINGS AND WENT TO APPS AND SCROLLED TO THE CAMERA AND CLEARED THE CACHE AND CLEARED DATA.. AND IT WENT AWAY... HOPE IT WORKS FOR EVERYONE WITH THIS PROBLEM..

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Cosmic Ray

Re: Refining Picture

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I was having the same problem I cleared data it worked ok for a little bit than it started again. Since I've changed my picture setting from "save to SD Card" to" save internal storage" its been 2 days & the refining message hasnt appeared. This is still not a solution cause this means I can't save pics to my Sd. Hopefully, they'll send a patch.

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