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userxpK9Q0G7ap
Constellation

Refining picture

My phone keeps on saying refining picture and it will not go away, howdo we get rid of it

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Refining picture

Hey there,

 

Thanks for reaching out.

 

Can you give a bit more detail on the symptoms you are experiencing so I can better assist you? Are you using the stock camera app when this message pops up?

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Comet

Re: Refining picture

Settings / Device Care / Battery / Battery Settings top right / Sleeping Apps....remove camera from the list of sleeping apps.  Reboot device if didnt stop.   

 

That's what solved it for me

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Samsung Care Ambassador

Re: Refining picture

Another user susgested this and it worked for me:

 

"Go to Settings, device care, tap battery, then look for the camrea app, and make sure put to sleep option is turned off."



If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. And give it a Like. Thanks

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userZIFdffvQWq
Cosmic Ray

Re: Refining picture

Try setting -> App -> search for camera -> click battery -> enable allow background activity
this worked for me! 

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