cancel
Showing results for 
Search instead for 
Did you mean: 
userBxqouEg281
Asteroid

Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

I lost my Note 10+ and had to do an insurance claim to have it replaced. When I received it, the battery was at 56%. I put it on the original charger and it took forever (like more than 1hr) to get to 100%. So this morning when my phone reached 20%, I set a timer for one hour and started to charge it. When the timer was finished, I checked the battery and it was only at 84%. Does this sound right?

1 SOLUTION

Accepted Solutions
JDog995
Halo

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

Seems to be a faulty device.

View solution in original post

Reply
Loading...
11 REPLIES 11
JDog995
Halo

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

Seems to be a faulty device.

View solution in original post

Reply
Loading...
userBxqouEg281
Asteroid

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

I was thinking the same thing, but hoping not!

Reply
Loading...
userBxqouEg281
Asteroid

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

With the 25W charger that comes in the box, the Note10 is capable of fast charging. There is a Fast Cable charging setting that you can check to make sure it is active. However, for the super fast charging, you would need the 45W charger.

Reply
Loading...
userBxqouEg281
Asteroid

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

SamsungRei, I guess I have my post labeled wrong. I do realize I need the 45w to superfast charge. I should have said fast charge! When I got my brand new Note 10+, from 10% it would take less than an hour to charge to 100%. Now I have a warranty replacement that's taking 1hr 33min to reach 100% from 20%. Just doesn't seem right to me.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

I agree. It should definitely be charging faster. Were you able to locate the setting and make sure it is on?

Reply
Loading...
userBxqouEg281
Asteroid

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

Yes, it's onScreenshot_20191010-191706_Device care.jpg

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

Please send a private message with your model code and IMEI number so I can look into this further. http://bit.ly/2XERsky

Reply
Loading...
Honored Contributor

Re: Replacement Note 10+ doesn't super fast Charge

JUMP TO SOLUTION

@userBxqouEg281 wrote:

I lost my Note 10+ and had to do an insurance claim to have it replaced. When I received it, the battery was at 56%. I put it on the original charger and it took forever (like more than 1hr) to get to 100%. So this morning when my phone reached 20%, I set a timer for one hour and started to charge it. When the timer was finished, I checked the battery and it was only at 84%. Does this sound right?


Download Ampere app from Play Store and look at the mA rate 

Also on the lock screen, see if it shows "fast charging or charging"


Reply
Loading...