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Return rejected

So I sent back my Note 10 due to a crack in the glass over lens. That's how it arrived and I was granted RMA marked as defective per Rep. Screen protector still intact.  Still pristine condition as I only had it 2 days before seeing crack. Returned and repair Depot rejected return stating gouges and cracks in glass. That's why I returned it in the first place and it's being denied.  They fedexed it to Plano TX.  It's disturbing that this is the current situation.  Its been a nightmare with this upgrade. I thought it was done by now another wrinkle. Anyone else experience this?