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Asteroid

S Pen Won't Connect

Hi, i readed about various problems with the S Pen, and me too have the same problem, my Note 10 Plus don't connect with the S Pen. I tried everything which i found here in forum and around on the web, but still not work.

 

I bought phone in Netherland, few days ago, so... yeah its frustrating... 

Can i to receive some new solution?

6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: S Pen Won't Connect

Give this link a try: https://www.samsung.com/us/support/answer/ANS00080375/

 

 


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Asteroid

Re: S Pen Won't Connect

I do it but when i selected reset s pen, after 30 seconds it said me which it'e not possible to connect the s pen

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Samsung Moderator
Samsung Moderator

Re: S Pen Won't Connect

Is this the original pen that came with the phone?


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Asteroid

Re: S Pen Won't Connect

Really....?

Of course, and it worked the first and second day, i used it for make photos by remote control.

 

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Samsung Moderator
Samsung Moderator

Re: S Pen Won't Connect

We have to ensure that you are using the original S-Pen and not a replacement that is not a Samsung model as some replacement S-Pens on Amazon do not have the Bluetooth capabilities that are required for some functions. 

 

At this time I would recommend an exchange for the S-Pen. If you would send me a private message with your full model code, IMEI number and the receipt for your phone I'd be more than happy to look into this for you.


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Astronaut

Re: S Pen

Hooa

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