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Luzbela
Constellation

Samsung Galaxy Note 10 Plus intermittent issue with disappearing icons, makes the phone inoperable

Since I got my Note 10+ in September this has happened about 4 times:

 

  1. The phone IS NOT freezing and IS NOT crashing.
  2. All icons disappear and I can only see the wallpaper and notification bar.
  3. I cannot click on anything or pull down the notification bar.
  4. I CAN pull up Samsung pay and activate payment mode (I can feel the phone clicking) but nothing appears on the screen.
  5. The phone display times out and locks properly.
  6. AOD is properly displayed and I am able to unlock the phone but only to go back to the wallpaper with no icons.

 

This goes on as long as I want to leave it that way until the phone is rebooted.

I'm actively looking for an explanation/solution and made a Youtube video of the issue:

 

 
I contacted Samsung Support and all they wanted me to do was to reset the phone to factory default. They wouldn't even look at phone logs due to "privacy issues".
 
Has anyone else encountered this issue with the new Galaxy Note 10?

 

1 REPLY 1
Highlighted
Samsung Care Ambassador

Re: Samsung Galaxy Note 10 Plus intermittent issue with disappearing icons, makes the phone inoperab

I would suspect that a 3rd party app is overlaying the screen. That is probably displaying that small arrow in the lower right.

 

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