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Astronaut

Samsung UI 2.5 Update not on Note 10

So my Note 10 has been working smoothly and etc. Recently, the One UI 2.5 Update came out. A friend of mine who owns a S9+ already has the One UI 2.5 update. When I checked, my Note 10 hasn't update since August 1st of 2019 and is still using the One UI 2.5. I was wondering if there was any way to update to UI 2.5 or atleast find out why my phone hasn't updated.
2 REPLIES 2
Astronaut

Re: Samsung UI 2.5 Update not on Note 10

I've had One 2.5 since October 16 on my US unlocked Note 10 and got the November security patch on 11/1.
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Samsung Moderator
Samsung Moderator

Re: Samsung UI 2.5 Update not on Note 10

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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