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userUstz047JAW
Asteroid

Samsung email app issue

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Just received my Note 10+ and it did not come with the Samsung email app. No big deal, I downloaded it. I have a @Live.com email address. I have the same settings as my S8+ and cannot send emails. I can receive but not send. 

 

Not sure what the issue is. 

1 SOLUTION

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userUstz047JAW
Asteroid

Re: Samsung email app issue

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deleted the app and reinstalled. There is an email when you first open the app. You have to open the app and click the link. Now it works. 

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9 REPLIES 9
userUstz047JAW
Asteroid

Re: Samsung email app issue

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Screenshot_20190911-095704_Email.jpg

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userUstz047JAW
Asteroid

Re: Samsung email app issue

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Above are the exchange server settings. Any ideas why I cannot send an email?

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Supernova

Re: Samsung email app issue

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@userUstz047JAW wrote:

Above are the exchange server settings. Any ideas why I cannot send an email?


Try clearing data of the email app and set it up again:

 

Tap and hold email app shortcut on your home screen. The when context menu appears, tap on App info. Then go to storage and clear data


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userUstz047JAW
Asteroid

Re: Samsung email app issue

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I did that and cleared the cache as well. no dice. Now I am not even receiving emails as well. 

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Supernova

Re: Samsung email app issue

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@userUstz047JAW wrote:

I did that and cleared the cache as well. no dice. Now I am not even receiving emails as well. 


Try removing the app and then reinstall it.  I have it and it works


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userUstz047JAW
Asteroid

Re: Samsung email app issue

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I have done that multiple times already. I will do it again.

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Supernova

Re: Samsung email app issue

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@userUstz047JAW wrote:

I have done that multiple times already. I will do it again.


Try Microsoft Outlook app, which I have used on my Pixel 2.  Set it up to see if it works properly both ways(send/receive)


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userUstz047JAW
Asteroid

Re: Samsung email app issue

JUMP TO SOLUTION

deleted the app and reinstalled. There is an email when you first open the app. You have to open the app and click the link. Now it works. 

View solution in original post

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Highlighted
Supernova

Re: Samsung email app issue

JUMP TO SOLUTION

@userUstz047JAW wrote:

deleted the app and reinstalled. There is an email when you first open the app. You have to open the app and click the link. Now it works. 


I thought you already did that and still had issues Smiley Happy


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