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usergWQawGQslU
Constellation

Samsung upgrade program questions (note 9 to note 10)

I was reading through other people having problems with the upgrade program, but I had questions if everything works correctly. How does it work exactly? It's very confusing when reading through FAQs. You can trade in your phone after 12 months and buy another one, and they'll credit you UP to 50% of the financed amount. So if I financed the note 9 for $1000 and I got 50% back I'd get $500 back. Then I have to buy a note 10 at full price? If I don't use the upgrade program and buy a note 10 and trade in my note 9 I'd get $600 back. Am I missing something here? This program seems terrible even if it worked.

5 REPLIES 5
Samsung_XCKUDwD
Astronaut

I AGREE WITH YOU=IT LOOKS LIKE IT COSTS MORE THAN WHAT IT...

I AGREE WITH YOU=IT LOOKS LIKE IT COSTS MORE THAN WHAT IT'S WORTH.IT CAN BE CONFUSIN,SO BE CAREFUL=YOU PROBABLY WILL SPEND MORE THAN IT'S WORTH🙂

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Samsung Moderator
Samsung Moderator

Re: I AGREE WITH YOU=IT LOOKS LIKE IT COSTS MORE THAN WHAT IT...

I would recommend reaching out to our E-commerce team directly at 1-855-726-8721.

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usergWQawGQslU
Constellation

Re: I AGREE WITH YOU=IT LOOKS LIKE IT COSTS MORE THAN WHAT IT...

I tried. After being on hold for 2 hours I got tired of waiting. I also tried live chat before that for almost 3 hours.

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user3O7I3qfHhj
Asteroid

I also signed up for the upgrade program last year . I or...

I also signed up for the upgrade program last year . I ordered the Note9 exactly 1 year ago . I'm not eligible for 10 days somehow. I checked the trade in on my note9 it's only $300. I don't think they will give you $600 for your Note9

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Lovenewtech28
Constellation

Re: I also signed up for the upgrade program last year . I or...

They offer the $600 if you signed up to reserve the Note 10 before the unveiling on 8/7. I did and my S10+ is worth $600 and not $450 if you didn't.  It was part of an "early bird" special I guess you could say. 

 

screnshot samsung.jpg

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