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Light07
Astronaut

Scratches

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I have had my Note 10+ for about 3 weeks now. Babied it. Haven't dropped it once. But I've been noticing scratches that are bugging out the pixels starting to appear? Why is this?

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Ozaustin
Cosmic Ray

Re: Scratches

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Normal or light scratches wouldn't affect the screen itself (the pixels) you might have dropped something on the screen or something hit it while it was in your pocket. I bought the tab s5e and the screen seemed to scratch really easily so I bought a screen protector right away. If it's a defective screen try taking it to your carrier and asking for a replacement if you have insurance.or you can try calling Samsung customer service there's a chance they could send you a replacement phone but it'll take about a month.

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6 REPLIES 6
Samsung Care Ambassador

Re: Scratches

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Are there scratches on the screen?

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Light07
Astronaut

Re: Scratches

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Yeah, but my question is how did they appear and where did they come from? I've had it in my pocket alot but I haven't dropped it once, or put the screen facing down on a table, always facing up.

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WUJUDUNIQUE
Constellation

Re: Scratches

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Obviously from his description, there are...

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Light07
Astronaut

Re: Scratches

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Note: These never appeared on my S8+. Is this model a defect?

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Ozaustin
Cosmic Ray

Re: Scratches

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Normal scratches or micro scratches wouldn't affect

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Ozaustin
Cosmic Ray

Re: Scratches

JUMP TO SOLUTION

Normal or light scratches wouldn't affect the screen itself (the pixels) you might have dropped something on the screen or something hit it while it was in your pocket. I bought the tab s5e and the screen seemed to scratch really easily so I bought a screen protector right away. If it's a defective screen try taking it to your carrier and asking for a replacement if you have insurance.or you can try calling Samsung customer service there's a chance they could send you a replacement phone but it'll take about a month.

View solution in original post

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