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usercuReIAtvY7
Astronaut

Secure folder note 10 plus

Hello there im having the dame issue were i cant access the secure folder and a messge comes up to contact customer servuce. My phone hasnt been rooted as ive checked on the root apps. I have been told that as my phone was origional from dublin ireland that some samsung apps wont work in the uk as it was registered outside of uk

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Samsung Care Ambassador

Re: Secure folder note 10 plus

Hm, this is hard to answer as this is a USA forum, so most of us have limited knowledge of how things are done there. If that's what customer care told you, I suspect that might be the case. Yeah I'm not sure why your location would matter for an app on your phone, but they must have their reasons. UK is a very survailance heavy place, so maybe apps like secure folder are not allowed to be used in UK?



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usersRH1CEK54q
Constellation

Re: Secure folder note 10 plus

How do I access the secure folder in the US? I cant seem to find it nor access it

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usersRH1CEK54q
Constellation

Re: Secure folder note 10 plus

Sorry I have a Galaxy S9

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Samsung Care Ambassador

Re: Secure folder note 10 plus

Hey, 

@usersRH1CEK54q

Open System settings/ Biometrics and Security. Scroll down to Secure Folder. Tap on it and it start the set up process.

Have fun, 

CLF 

 

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