Hello there im having the dame issue were i cant access the secure folder and a messge comes up to contact customer servuce. My phone hasnt been rooted as ive checked on the root apps. I have been told that as my phone was origional from dublin ireland that some samsung apps wont work in the uk as it was registered outside of uk
Hm, this is hard to answer as this is a USA forum, so most of us have limited knowledge of how things are done there. If that's what customer care told you, I suspect that might be the case. Yeah I'm not sure why your location would matter for an app on your phone, but they must have their reasons. UK is a very survailance heavy place, so maybe apps like secure folder are not allowed to be used in UK?