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Original topic:

Security policy restricts use of camera on Note 10+

(Topic created on: 1/6/21 7:56 PM)
userVvuGmCEtSg
Asteroid
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Note10

I've tried each of the suggestions including yours twice. Any other ideas before I do a factory reset which I really dread doing? Thank you! I have a Note 10+ if that matters, but I don't see anything regarding this device and this issue.

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userVvuGmCEtSg
Asteroid
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Note10
So I took my device to the Samsung shop you break I fix and they didn't have any ideas either. I went home and factory reset it. it works fine now. I've lost my ability to get into my gmail because I didn't turn of the security setting that checks with your phone to let you into your account. But other than that, the camera is working. Thanks for everyone's time and help!

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userVvuGmCEtSg
Asteroid
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Note10

Sorry i meant to reply to the mod.

 

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userVvuGmCEtSg
Asteroid
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Note10
So I took my device to the Samsung shop you break I fix and they didn't have any ideas either. I went home and factory reset it. it works fine now. I've lost my ability to get into my gmail because I didn't turn of the security setting that checks with your phone to let you into your account. But other than that, the camera is working. Thanks for everyone's time and help!

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

Are you able to open the camera app at all?


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userVvuGmCEtSg
Asteroid
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Note10
It opens long enough to see the controls at the bottom with a black screen. Then the security message comes up and closes. Thanks
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

Are you able to click the gear in the top left corner?


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userVvuGmCEtSg
Asteroid
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Note10
No it doesn't show up. Only the controls at the bottom.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

Give this a try: go to settings > apps > camera > before clicking on camera click on the gear on the right hand side > scroll to the bottom and click on reset settings > then tap on reset


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userVvuGmCEtSg
Asteroid
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Note10

No joy. I even did what you suggested and reset the cache before trying to open the camera app. I appreciate your help!

 

EDIT: I even tried using a different camera app and it says it can't use the camera.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Note10

Thank you for that information. I would recommend a software reflash. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


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