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Astronaut

Setting changes almost everyday

Hi,

I realise I have this issue where after the phone auto restart, my setting change, etc my alarm was another sound but it changes this morning, I have a app quora which was in dark mode but it changes to white again after restart out if nowhere. I had this phone less than 1 year.

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Samsung Moderator
Samsung Moderator

Re: Setting changes almost everyday

Thank you for reaching out! Have you verified all of your apps and software is up to date? There are a few things you can try to resolve the issues you are experiencing. First, verify your Time Zone and Date and Time Settings are correct. Then I recommend clearing the cache partition of the phone. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

If the issue continues, place the phone in Safe Mode to see if the basic functions are still changing, such as the alarm and sounds. https://www.samsung.com/us/support/answer/ANS00062983/

 

Please let me know if this helps.



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