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Asteroid

Slow charging and where is 1ui 2.1

Where is the update and why is my note 10 plus charging slow

4 REPLIES 4
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Product Expert

Re: Slow charging and where is 1ui 2.1

Hello,

 

Samsung will send out updates to phones once those phones are available for updates. 

Regarding the charging port, does it say fast charging when you charge the device? Are you using a fast charger to charge the device?  Thanks

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Product Expert

Re: Slow charging and where is 1ui 2.1

Hello,

 

Id love to assist you with your charging issue. If you have tried the wireless charger with multiple chargers (hopefully Samsung certified not third party)  then I suggest trying to charge the device wired. If it charges without issue wired then the issue is stemming from the wireless charger. If it still does not charge wired then it would need to be inspected by your local samsung facility for possible repairs. Please contact 1-800-Samsung to find out what is your closest facility for service you main be having an issue with your main motherboarding reading the charger. If this answered your question please check your question as complete.  Thank you for being a member of the Samsung community. 

 

As Jellodragon stated updates will be availaboel once your service provider rolls out the specific update for your device.

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Asteroid

Re: Slow charging and where is 1ui 2.1

Thanks guys it was the charger

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Product Expert

Re: Slow charging and where is 1ui 2.1

Awesome! Thanks for letting us know your issue was resolved. Please make sure to check it as solved so everyone can come here for solutions as well. 

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