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userqmJXawUAIZ
Asteroid

Spen showing as absent when folio case is on

The spen missing icon come on my screen when I put on a folio case on my new note 10 plus . Very annoying 

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Spen showing as absent when folio case is on

Is the case touching the end of the S Pen when installed?

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userqmJXawUAIZ
Asteroid

Re: Spen showing as absent when folio case is on

It doesn't seem to be, there is a magnetic closure on the case maybe that's it?

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Samsung Moderator
Samsung Moderator

Re: Spen showing as absent when folio case is on

That is very possible. Magnets can affect many functions of a phone.

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userqmJXawUAIZ
Asteroid

Re: Spen showing as absent when folio case is on

Okay thank you. I hope that it doesn't damage it??

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Samsung Moderator
Samsung Moderator

Re: Spen showing as absent when folio case is on

Hopefully not? I would not be able to guarantee it. Is the case a Samsung case?

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userqmJXawUAIZ
Asteroid

Re: Spen showing as absent when folio case is on

No it's a one link case 

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userqmJXawUAIZ
Asteroid

Re: Spen showing as absent when folio case is on

I'm finding it very difficult to get a folio case with decent protection the samsung brand ones dont offer much protection 

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Samsung Moderator
Samsung Moderator

Re: Spen showing as absent when folio case is on

I agree. I have the same issue with my Note phone. I finally found one that had a small plastic snap like closure.

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userqmJXawUAIZ
Asteroid

Re: Spen showing as absent when folio case is on

Okay 

 What make and model did you find please? 

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